Privacy Policy

This Privacy Policy explains how Web Novio ("Web Novio", "we", "us", or "our") collects, uses, discloses, and protects information when you visit webnovio.com (the "Site") or engage us for services. We are a freelance digital agency based in Pakistan serving clients internationally, and we take the privacy of your information seriously.

1. Information We Collect

We may collect the following types of information:

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries submitted through our contact form or other channels
• Prepare quotes, proposals, and project scopes
• Deliver, maintain, and support the services you've engaged us for
• Communicate with you about your project, including invoices and updates
• Improve our website and the quality of our services
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Contact Form & Email Delivery

When you submit our contact form, the details you provide (name, email, company, region, service needed, and project details) are sent directly to info@webnovio.com via a third-party form-delivery service, and/or via your own email client. This information is used solely to respond to your enquiry and is not used for unrelated marketing without your consent.

4. Third-Party Services

We may rely on trusted third-party services to operate our website and deliver client projects — for example, form-submission processors, hosting providers, analytics tools, communication platforms (such as WhatsApp), and, where relevant to a project, AI model providers, automation platforms, or CRM/marketing tools. These providers process data according to their own privacy policies, and we choose providers that take reasonable care to protect information in transit and at rest.

5. Cookies & Analytics

Our Site may use basic cookies or analytics tools to understand how visitors use the Site and to improve performance. You can control or disable cookies through your browser settings; doing so may affect some functionality of the Site.

6. Data Retention

We retain enquiry and project-related information for as long as necessary to respond to your request, deliver agreed services, maintain business records, and comply with legal or accounting obligations. You may request deletion of your information at any time, subject to our legitimate need to retain certain records.

7. Data Security

We take reasonable technical and organizational measures to protect the information you share with us, including limiting access to project credentials and client data on a need-to-know basis. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

As we serve clients across the UK, US, Europe and beyond, information you provide may be processed in Pakistan (where Web Novio is based) or in other countries where our third-party service providers operate. We take steps to ensure such transfers are handled in line with applicable data protection standards.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise any of these rights, contact us at info@webnovio.com and we will respond within a reasonable timeframe.

10. Children's Privacy

Our Site and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at info@webnovio.com.