Returns & refunds

For order and returns enquiries, email info@webnovio.com. Include your order number where available. These rights apply alongside your statutory consumer rights.

Changed your mind?

For eligible online purchases, you can cancel without giving a reason by telling us within 14 days after you receive the goods. After notifying us, send the goods back within a further 14 days. Email us a clear cancellation statement. Contacting us for instructions is helpful but does not make your right to cancel conditional on receiving an authorisation number.

You may inspect the goods as you would in a shop. We may deduct for a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Opening packaging alone does not automatically remove cancellation rights. Please return the bottle, packaging and any included parts carefully protected.

Return postage and perfume carriage

The customer pays direct return postage for a change-of-mind return. We cover reasonable return costs where goods are faulty, damaged on arrival or not as described. Perfume can be subject to carrier restrictions: use a service that accepts perfume and follow its packaging requirements. Email us before posting if you need help choosing an appropriate return method.

Customer returns address

WEBNOVIO
79 Howe Street
NE31 2XH
United Kingdom

Refunds

For an eligible cancellation, we refund the amount due within 14 days after we receive the goods back or receive evidence that you sent them back, whichever is earlier. Refunds use the payment method used for the order unless another method is agreed, without a refund fee.

When you cancel a whole order, the refund includes the standard outbound delivery charge. Any additional amount paid for a premium delivery upgrade is not included. A lawful deduction for excessive handling may apply. Statutory rights for faulty or misdescribed goods are unaffected.

Faulty, damaged or incorrect goods

Email info@webnovio.com with the order details and a description of the issue. Photographs can help us understand a problem, but are not a condition of your statutory rights. Remedies depend on the circumstances and applicable consumer law, and may include rejection and refund, repair or replacement. Please do not send back leaking or damaged perfume without first discussing safe carriage with us.

Optional cancellation form

To WEBNOVIO, info@webnovio.com, 79 Howe Street, NE31 2XH, United Kingdom.

I/we give notice that I/we cancel my/our contract for the following goods: ______.
Order number: ______.
Ordered on / received on: ______.
Name: ______.
Address: ______.
Signature, if sent on paper: ______.
Date: ______.

Seller details

WEBNOVIO LTD, company number 17374224, registered in England and Wales. Registered office: Office 1540 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR. The registered office is separate from the customer returns address above.